In-stock items are shipped out ASAP, typically within 12 - 48 hours of your order being placed.
The only exception to this timeline would be orders containing a custom, made-to-order size or style, which will be noted on the product listing. Orders containing a custom item are typically fulfilled in less than 2 weeks & are shipped out to you promptly thereafter.
Please also take note of your chosen shipping carrier's estimated timeline & feel free to reach out to us in advance (or leave a note on your order), if you happen to have a delivery deadline. We'll do our best to ensure your package arrives in time! :)
*Please ensure you enter the correct delivery address. BLUE ADAPTATION is not responsible for refunding or replacing packages sent to erroneous or outdated addresses, as entered by the customer.
DOMESTIC SHIPPING (USA)
• Delivery Timelines & automatically-discounted Shipping Costs are calculated at checkout. Customers have the option of choosing between USPS (First Class or Priority) or UPS (Ground or Next Day Air Saver).
• All shipments are trackable & should arrive within 2 - 7 business days of order dispatch.
International (Worldwide, outside of USA):
• Delivery Timelines & automatically-discounted Shipping Costs are calculated at checkout. Customers have the option of choosing between UPS (Worldwide Expedited or Saver), or DHL (Express Worldwide).
• Shipment delivery will vary depending on the destination & selected mail carrier service, but you can typically expect your package to arrive within 7 - 14 business days, plus any additional time for customs processing if applicable.
• Please note international shipments may be subject to import taxes, customs duties/tariffs, separate international mail handling fees, & other additional fees levied by the destination country, due upon arrival of your package. BLUE ADAPTATION has no control over these fees nor are they included in the original purchase price or shipping charges you pay upon checkout from our store. The recipient is responsible to pay separately for any such determined governmental charges upon delivery of their package. Duties and taxes are imposed by your government to protect national revenue and safeguard local industry. Almost all shipments crossing international borders are subject to duty and tax assessment.
We want you to love your new purchase! If you’re not completely satisfied, we will gladly accept returns for refund (or exchange) on all unworn items within 30 days of the original purchase date. If you would like to initiate a return within the 30-day timeframe, please Contact Us via our submission form or email directly to firstname.lastname@example.org in order to get started. All we need from you is your name (and/or order #) & how you would like to proceed (exchange and/or return).
Domestic Returns & Refunds (USA)
Upon hearing from you, we’ll provide a prepaid USPS return shipping label and easy instructions. Once your return is physically received back, inspected, and approved, we will send you a confirmation email to notify you that your refund for the item(s) will be processed. A credit will be applied to your original form of payment, less the cost of the original shipping amount & pre-paid return label (both automatically discounted). Please note shipping carrier charges cannot be refunded & these fees will automatically be deducted from your total refund amount. (We do however offer free exchanges, & will cover the cost of the associated additional shipping charges). Please note processed refunds may take up to 14 business days to reflect on your account.
International Returns & Refunds (Worldwide, outside USA)
Per the above policy parameters, just email us directly and we’ll take you through the process. Please note we are unable to provide international return shipment labels on our end.
If upon reviewing our Size Guide & Fit Notes on each individual product listing, you're still wondering which size to order, we would recommend sizing up if you prefer a more relaxed fit, or sizing down if you fancy a more form-fitted feel. When in doubt, feel free to Contact Us directly as we're very familiar with these styles & would be happy to assist further!
We are a slow fashion brand that strives to be ecologically responsible. We produce small, targeted runs in order to eliminate wastefulness while still meeting consumer demand.
Don't see a particular style / size / color in stock that you would like to purchase? Please email us directly to let us know what you would like & we'll see what we can do. A few of our select styles are currently in R&D (along with new designs!) so if we can’t arrange something right away,
we'll add you to our Waitlist & you'll be the first to know once it becomes available.
Interested in carrying our brand? Please email us directly at email@example.com.